Privacy Policy

1Information We Collect

We collect several types of information to provide and improve our services:

2How We Use Your Information

We use the information we collect to:

• Provide Our Services: Generate AI portraits, process orders, and deliver physical prints
• Process Payments: Handle transactions securely through our payment processor
• Communicate: Send order confirmations, updates, and customer support responses
• Improve Our AI: Train and enhance our AI models to generate better portraits
• Marketing: Send promotional emails (you can opt out anytime)
• Analytics: Understand how our service is used and identify areas for improvement
• Partner Program: Track referrals and calculate partner commissions
• Featuring Pawtraits: When you create or buy a customised Pawtrait, we may show it with your original pet photo on our website and Instagram, with only your pet's first name and your town or city and country (taken from your billing or delivery address, or the market stall you bought from). We check photos automatically and leave out any showing people or personal details. You can opt out at any time with the link in your order email or by emailing support@pawtraits.pics, and we will remove anything already published

3Information Sharing & Disclosure

We do not sell your personal information. We may share your information only in these limited circumstances:

• Service Providers: Third-party companies that help us operate our business (payment processing, cloud storage, print fulfillment)
• Business Transfers: In the event of a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to protect our rights and safety
• With Your Consent: When you explicitly agree to share your information

4Data Security

We implement industry-standard security measures to protect your information:

• Encrypted data transmission using SSL/TLS
• Secure cloud storage with enterprise-grade providers (Supabase, Cloudinary)
• Payment information handled by PCI-compliant processor (Stripe)
• Regular security audits and updates
• Access controls and authentication requirements

However, no method of transmission over the Internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

5Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request corrections to inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request transfer of your data to another service
• Opt-Out: Unsubscribe from marketing emails at any time
• Object: Object to certain types of data processing

To exercise any of these rights, please contact us at privacy@pawtraits.pics. We will respond to your request within 30 days.

6Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for authentication and basic site functionality
• Analytics Cookies: Help us understand how users interact with our service
• Preference Cookies: Remember your settings and customization choices
• Marketing Cookies: Track referrals and measure campaign effectiveness

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our service.

7Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will promptly delete that information.

If you believe we have inadvertently collected information from a child under 13, please contact us immediately at privacy@pawtraits.pics.

8Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting a prominent notice on our website
• Sending you an email notification
• Updating the "Last updated" date at the top of this policy

Your continued use of Pawtraits after such modifications constitutes your acceptance of the updated Privacy Policy.